Cookie Policy

Understanding how we use cookies to enhance your pizza ordering experience

Table of Contents

Last Updated: January 15, 2025

1. Introduction

Welcome to the Cookie Policy for Imos Pizza ("we," "us," or "our"). This policy explains how we use cookies and similar tracking technologies when you visit our website at imospizza.digital, use our online ordering platform, or interact with our digital services.

By continuing to browse or use our website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies as described herein. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal data.

We are committed to ensuring transparency about the technologies we use. This policy provides you with clear and comprehensive information about the cookies we use, why we use them, and how you can manage your cookie preferences to maintain control over your online experience while enjoying our St. Louis style pizza.

Important: Some cookies are essential for our website to function properly, including those that enable you to place orders, manage your cart, and check delivery availability in your area. Disabling these cookies may prevent you from using certain features of our service.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used across the internet to make websites work more efficiently and to provide information to website owners.

How Cookies Work

When you first visit our website, cookies are downloaded onto your device. The next time you visit, your device checks if it has any relevant cookies and sends the information contained in those cookies back to the website. The website then recognizes that you have visited before and, in some cases, tailors what you see based on the information stored in the cookie.

Session Cookies vs. Persistent Cookies

Session Cookies: These are temporary cookies that remain on your device only during your browsing session. They are deleted automatically when you close your browser. We use session cookies to maintain your shopping cart contents while you browse our menu and complete your order.

Persistent Cookies: These cookies remain on your device for a set period of time or until you delete them manually. They help us remember your preferences, such as your preferred delivery address or favorite menu items, making your future visits more convenient.

First-Party vs. Third-Party Cookies

First-Party Cookies: These are cookies set directly by Imos Pizza (imospizza.digital). They are essential for our website functionality and enable us to provide you with a seamless ordering experience.

Third-Party Cookies: These cookies are set by external services that we use on our website, such as Google Analytics for understanding how visitors use our site, or social media platforms for enabling sharing features. These third parties have their own privacy policies governing the use of such cookies.

3. Why We Use Cookies

We use cookies for several important purposes that help us deliver the best possible experience when you order from Imos Pizza:

Essential Website Functionality

  • Maintaining your shopping cart contents as you browse our menu
  • Processing your online orders securely
  • Remembering your delivery address and location preferences
  • Enabling secure checkout and payment processing
  • Verifying delivery availability to your location

Performance Improvement

  • Understanding how visitors navigate our website
  • Identifying which pages and features are most popular
  • Detecting and resolving technical issues
  • Optimizing page load times for faster ordering

User Experience Personalization

  • Remembering your menu preferences and favorite items
  • Storing your preferred delivery or pickup location
  • Customizing content based on your previous orders
  • Saving your order history for quick reordering

Analytics and Statistics

  • Collecting anonymized data about website usage patterns
  • Measuring the effectiveness of our marketing campaigns
  • Understanding customer behavior to improve our services
  • Generating aggregate statistics about our visitors

Marketing and Advertising

  • Showing you relevant advertisements about our menu items and promotions
  • Measuring the success of our advertising campaigns
  • Limiting how many times you see the same advertisement
  • Helping us understand which promotions resonate with customers

4. Types of Cookies We Use

We categorize the cookies we use into four main types. Below you will find detailed information about each category, including specific cookies and their purposes.

4.1 Strictly Necessary Cookies

These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping carts and online ordering cannot be provided.

Cookie Name Provider Purpose Duration
imos_session imospizza.digital Maintains user session state across page requests Session
cart_id imospizza.digital Stores unique cart identifier for order management 7 days
delivery_location imospizza.digital Stores selected delivery address for order fulfillment 30 days
csrf_token imospizza.digital Security token to prevent cross-site request forgery Session
cookieConsent imospizza.digital Stores your cookie consent preferences 1 year
store_preference imospizza.digital Remembers your preferred restaurant location 30 days

4.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website. We use this information to compile reports and improve our site.

Cookie Name Provider Purpose Duration
_ga Google Analytics Distinguishes unique users by assigning a randomly generated number 2 years
_ga_[ID] Google Analytics 4 Used to persist session state for GA4 measurement 2 years
_gid Google Analytics Distinguishes users for analytics purposes 24 hours
_gat Google Analytics Throttles request rate to limit data collection 1 minute
_gac_[ID] Google Analytics Contains campaign-related information for the user 90 days

4.3 Functionality Cookies

These cookies allow our website to remember choices you make and provide enhanced, personalized features.

Cookie Name Provider Purpose Duration
user_preferences imospizza.digital Stores menu display preferences and dietary filters 1 year
recent_orders imospizza.digital Enables quick reorder from previous orders 90 days
favorite_items imospizza.digital Stores your saved favorite menu items 1 year
order_type imospizza.digital Remembers delivery vs. pickup preference 30 days
payment_method imospizza.digital Stores preferred payment method selection Session

4.4 Targeting and Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests.

Cookie Name Provider Purpose Duration
_fbp Facebook Used by Facebook for delivering advertisements 3 months
_fbc Facebook Stores last visit timestamp for Facebook ads 2 years
fr Facebook Enables ad delivery and measurement on Facebook 3 months
IDE Google DoubleClick Used for targeted advertising across Google network 1 year
test_cookie Google DoubleClick Checks if user's browser supports cookies 15 minutes
NID Google Stores preferences and used for advertising 6 months

5. Third-Party Cookies

We use services from third parties that may set their own cookies on your device. We do not have control over how third parties use their cookies. We encourage you to review the privacy policies of these third parties:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your visits, including pages viewed, time spent on site, and how you arrived at our website. This information helps us improve our services and user experience.

Privacy Policy: https://policies.google.com/privacy

Facebook (Meta)

We use Facebook Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram. This allows us to show you more relevant advertisements about our pizza and promotions.

Privacy Policy: https://www.facebook.com/privacy/explanation

Google Ads

We use Google Ads to display advertisements across the Google network. Google uses cookies to determine which ads to show you based on your interests and browsing behavior.

Privacy Policy: https://policies.google.com/technologies/ads

Stripe

We use Stripe for secure payment processing. Stripe may use cookies to detect and prevent fraud and to process payments securely.

Privacy Policy: https://stripe.com/privacy

6. Cookie Duration

Cookies have varying lifespans depending on their purpose. Below is a summary of how long different types of cookies remain on your device:

Session Cookies

These cookies are deleted automatically when you close your web browser. They typically last only for the duration of your visit and are used for:

  • Maintaining your shopping cart during a single session
  • Security tokens for secure transactions
  • Temporary user authentication

Persistent Cookies

Duration Cookie Type Purpose
1 minute Analytics throttle Rate limiting for analytics requests
15 minutes Test cookies Checking browser cookie support
24 hours Daily analytics Distinguishing users within a day
7 days Cart persistence Saving cart contents for return visits
30 days Preferences Location and delivery preferences
90 days Order history Recent orders for quick reordering
6 months Advertising Ad preferences and targeting
1 year Consent & favorites Cookie consent and saved favorites
2 years Analytics identifiers Long-term user analytics

7. How to Manage Cookies

You have several options for managing cookies on your device. Please note that restricting cookies may impact the functionality of our website and your ability to place orders.

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. Here are instructions for common browsers:

Google Chrome

  1. Click the three dots menu in the top right corner
  2. Select "Settings"
  3. Click "Privacy and security" in the left sidebar
  4. Click "Cookies and other site data"
  5. Choose your preferred cookie settings or manage exceptions

Mozilla Firefox

  1. Click the hamburger menu (three horizontal lines) in the top right
  2. Select "Settings"
  3. Click "Privacy & Security" in the left sidebar
  4. Under "Cookies and Site Data," adjust your preferences
  5. You can also choose "Manage Exceptions" for specific sites

Safari

  1. Click "Safari" in the menu bar, then "Preferences"
  2. Click the "Privacy" tab
  3. Under "Cookies and website data," select your preference
  4. Click "Manage Website Data" to view and remove specific cookies

Microsoft Edge

  1. Click the three dots menu in the top right corner
  2. Select "Settings"
  3. Click "Cookies and site permissions"
  4. Click "Manage and delete cookies and site data"
  5. Toggle options or manage exceptions as needed

7.2 Opt-Out Links

You can opt out of certain third-party cookies directly:

7.3 Our Cookie Consent Tool

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept All: Accept all cookies for the full website experience
  • Reject All: Reject all non-essential cookies
  • Customize: Choose which categories of cookies to accept

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer, or by clearing your browser cookies and revisiting our site.

8. Consequences of Disabling Cookies

While you have the right to manage your cookie preferences, please be aware that disabling certain cookies may affect your experience on our website:

Essential Cookies Disabled

  • You will not be able to add items to your shopping cart
  • Online ordering functionality will not work
  • Your delivery location cannot be saved
  • Security features may be compromised
  • You may not be able to complete purchases

Analytics Cookies Disabled

  • We cannot improve our website based on usage patterns
  • Technical issues may take longer to identify and fix
  • Your feedback through browsing behavior won't be recorded

Functionality Cookies Disabled

  • Your menu preferences won't be remembered
  • Quick reorder from previous orders won't be available
  • Favorite items won't be saved
  • You'll need to re-enter preferences on each visit

Marketing Cookies Disabled

  • You may still see advertisements, but they won't be tailored to your interests
  • You might see the same advertisement repeatedly
  • You may miss out on relevant promotions and deals

Note: Even with cookies disabled, we may still collect some information about your visit using server logs, which is standard practice for website security and maintenance.

9. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. DNT is a privacy preference that users can set in their web browsers to inform websites that they do not want to be tracked.

Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT signals. However, you can still manage your privacy preferences using the methods described in Section 7 of this policy.

How to Enable DNT in Your Browser

  • Chrome: Settings → Privacy and security → Cookies and other site data → Send a "Do Not Track" request
  • Firefox: Settings → Privacy & Security → Enhanced Tracking Protection → Send websites a "Do Not Track" signal
  • Safari: Safari menu → Preferences → Privacy → Website tracking → Prevent cross-site tracking
  • Edge: Settings → Privacy, search, and services → Send "Do Not Track" requests

We recommend using our cookie consent tool and the opt-out methods described in Section 7 for more effective control over tracking on our website.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on this page
  • For significant changes, display a prominent notice on our website
  • Where required by law, seek your consent to the updated policy

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated policy.

Stay Informed: We recommend bookmarking this page and checking back periodically for updates. If you have an account with us, we may also notify you of significant changes via email.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please don't hesitate to contact us:

Address:
Imos Pizza
808 Bienville St
New Orleans, LA 70112, USA

For privacy-specific inquiries, please include "Cookie Policy Question" in your email subject line to ensure your message is routed to the appropriate team member.

12. More Information

For more information about cookies and online privacy, we recommend the following resources:

External Cookie Resources

Browser Help Pages

Related Imos Pizza Policies

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